Pay Queries

When do I get paid?

Payment goes into you bank at the end of the month, the month after you have worked. Please allow 3-5 working days for the money to clear into your bank.

How do I get paid?

Payment is paid directly into your bank by BACS. If for any reason we do not have your bank account details a cheque will be sent out to you.

Who do I speak to if I have a payment query?

Payment queries are dealt with on Mondays between 10am – 5pm. Please speak to Helen, the staffing Director or to the Account Manager that booked you for the campaign.

Do I need to send an invoice – where I can get one from?

We send out a Payment Request form with every Booking Master. You can also download one from your personal file – it can be found in ‘Useful Resources’

All Payment Request forms must to be returned back to us 1 week after you have completed a campaign.

Separate Payment Request forms should be sent for different campaigns.

Do you take Tax and National Insurance off payment?

All staff are put through our payroll system and tax and National Insurance is deducted. Every staff member must fill in a P46 before they start work for us.

How do I claim expenses for a job?

All expenses are agreed upfront with the Account Manager that books you for the job. Every one is expected to travel up to an hour before expenses will be paid.

If expenses are agreed all receipts must be sent in with your Payment Request form, if not this may result in your expenses not being paid.

Working for i2i faces

How do I let you know my availability?

You can enter your availability on your personal file or email it through to info@i2ifaces.com. If you call to speak to one of the staffing team about your availability and get through to an answer phone please leave a message and we will ensure that you will be put on our availability list.

Who do I call if I am running late for a campaign or am ill and unable to work?

Please call your contact in the office immediately, what ever time of day and at weekends, then call your Event Manager to inform him. All mobile numbers are provided on your booking master.

Please always allow plenty of time to arrive at your destination as being late may result in deduction of payment.

If you are ill PLEASE inform your contact at i2i faces as soon as you know you are be unable to work so that we can replace you with another trained staff member.

Is it ok for me to get a friend to cover my day’s work if I am unavailable?

i2i faces do not tolerate staff members replacing themselves with others. Anyone who works for i2i faces has to have been interviewed by one of the team. If you are unable to work for any reason then please contact the office and inform them immediately and they will arrange for a suitable staff member to take your place.

What do I do with the uniform after the campaign has finished?

If you are working in a team please return your uniform back to the event manager at the end of the day’s activity.

If you are working alone then please send your uniform back into the office unless you are otherwise instructed. All uniforms or equipment MUST be sent special delivery and we will reimburse you with the cost.

Who do I speak to if I have a problem or concern whilst I am working on a campaign?

Please speak with your Event Manager or Supervisor in the first instance. If they are unable to help then please call your contact at the office, we are available 24/7 on our mobiles so PLEASE never discuss a problem or issue with a client.